The Society for Judgment and Decision Making (SJDM) and the European Association for Decision Making (EADM) published this interesting article in their current Journal (V10#6, Nov/2015). Might help at your next appointment:
http://journal.sjdm.org/15/15923a/jdm15923a.html
http://journal.sjdm.org/15/15923a/jdm15923a.pdf
[Yes, I read strange stuff. 'Normal' is only a setting on the dryer…]
~~DISCUSSION~~